FAQs

FREQUENTLY ASKED QUESTIONS 

If you can't find your answer below, please do not hesitate to email us at lostboysmvmnt@gmail.com or call/text us at 519-694-5334.
Q: What is LO$T BOYS?
A: LO$T BOYS is a streetwear brand with a message. LO$T BOYS offers a wide range of trendy streetwear and accessories for those still searching for themselves. We make clothing that has no identity until you give it one. 
Q: Can I return or exchange an item?
A: Items can be exchanged within 30 days of your purchase. The unworn, new item in original packaging with packing slip must be shipped back to us at 110 Belmont Dr, London ON, N6J 4W3.
If you received a defective item please email us at lostboysmvmnt@gmail.com
*All clearance purchases are final sale.
*Customers are responsible for all return shipping charges. 
Q: What countries do you ship to?
A: We ship worldwide!!
Q: How long will it take for my order to arrive?
A: We will ship your order in 1-2 business days. The order usually takes 2-5 business days to arrive, although we cannot guarantee when it will arrive as once it leaves our facility it is out of our hands.
Q: How do I use a discount code?
A: On the 2nd step of checkout there is a section above your total where you can input your chosen code and click "Apply".
Q: Can I use more than one discount or coupon code at a time?
A: Our system can only accept one code per order. 
Q: How do I track my package?
A Once your order ships, you will receive an email with a link to track your package. Click on that link to track it's arrival.
 
Q: Are you taking any precautions in light of the recent COVID-19 pandemic?
A: Yes. We are taking the necessary precautions when packing and shipping all orders. Most of our products are pre-bagged individually and shipping processes have been reviewed. Our customers health and safety is our top priority.